Orders & Shipping
How long will my order take to arrive?
Delivery times can vary depending on the specific part and brand you have ordered. Many of our items, such as specific exhaust systems, are estimated to ship within roughly 5 days. You will receive more specific delivery information at checkout or in your order confirmation.

Do you ship internationally?
Yes, we primarily serve customers throughout the United Kingdom, but our return policy includes provisions for shipping into the European Union, indicating we support EU orders. If you are ordering from outside the UK or EU, please contact us directly to confirm shipping options for your location.

How can I track my order?
Once your order has been dispatched, you should receive a confirmation email with tracking details. If you have not received this email, please check your spam folder or contact our customer service team.

Returns & Refunds
What is your return policy?
We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
* In the same condition that you received it.
* Unworn or unused.
* With all original tags attached.
* In its original packaging.
* Accompanied by the receipt or proof of purchase.

How do I start a return?
To initiate a return, please contact us via email at customerservice@vipperformanceparts.co.uk. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Who pays for return shipping?
Generally, customers are responsible for return shipping costs. However, if the item is defective, damaged, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right.
Are there any items I cannot return?
Yes, certain items are non-returnable, including:
* Custom products (such as special orders or personalized items).
* Hazardous materials, flammable liquids, or gases.
* Sale items and gift cards.

How do refunds work?
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Products
What brands do you stock?
We specialize in high-performance motorcycle exhaust systems and parts. Our elite brands include Akrapovič, Austin Racing, SC Project, Arrow, LeoVince, Toce, Yoshimura, and Termignoni.

Are your parts genuine?
Yes, we are a trusted source for premium motorcycle exhaust systems and performance parts. We work with world-championship-winning brands to ensure you receive authentic, high-quality upgrades for your bike.

Contact Us
How can I contact customer support?
You can reach us via the following methods:
* Email: customerservice@vipperformanceparts.co.uk
* Phone: +447873766077
* Contact Form: Available on our Contact Us page.

Where are you located?
Our business address is:
Unit 22 Southern Grove
London, E3 4PY
United Kingdom